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The Call or Contact
Centre has become such an integral part of the modern business
landscape, it is sometimes difficult to accept that it is a thoroughly
new development. Go back twenty years and the concept of a Call
Centre was mostly unheard of, so it's perhaps not surprising that the
development of a successful contact centre is often seen as something of
a 'black art'.
At Rosoft we've been
working with Call Centres of all kinds for more than 10 years and our
range of Call Centre courses have been developed to make sure that your
staff can create the most vibrant, energetic, productive and profitable
Contact Centre possible for your organisation.
A selection of our
courses are presented below, however we can offer courses in all aspects
of call centre work - if you would like more information about any of
our services or if you would like to discuss a booking, then please
call us today on 01908 330400.
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Effective
Communication Skills for Call Centre agents
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Call Centres 101 for
Senior Management
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Foundations of Call
Centre Management
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Call Centre Targeting
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Motivation in the
Call Centre
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Reducing Staff
Turnover in the Call Centre
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From Team Member to
Team Leader
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Call Centre
Technology - An Introduction
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Making Call Centre
Technology Work
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Business Writing
Skills in the Modern Call Centre
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Managing Quality in
the Call Centre
To book a course, or for more information on
any of our services, contact us now on 01908 330400 or via
our easy to use Form.
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Rosoft Training
Limited are Milton Keynes' finest training providers,
offering training in software, project
management, call centre skills and business
skills to businesses in Milton Keynes and
surrounding areas.
We specialise in
improving the productivity of our client's staff, so whether
you're a large or small company, however experienced or
inexperienced your staff are, we can help you improve your
bottom line.
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